Chase Paymentech Receives Visa Service Quality Performance Award
For the seventh time, Chase Paymentech received one of Visa's esteemed Service Quality Performance Awards for 2008 – recognizing issuers, acquirers and processors that demonstrate consistent, superior operating performance and a continued focus on service quality improvement. Sustaining operational excellence for the 2008 calendar year, Chase Paymentech ranked at the top for "Highest Copy Request Fulfillment Rate."

The Highest Copy Request Fulfillment Rate category recognizes those acquirers that respond promptly to an issuer's request for a sales receipt in dispute by either a cardholder or issuer, providing the affected merchant with a receipt copy. Chase Paymentech's continued focus on merchant services helped the company win top honors within this category for 2008.

April 8, 2008 Cards&Payments Best in Payments Award
Chase Paymentech continues to shine as the industry leader in innovation and implementation. An incredibly successful Tim Hortons initiative was honored Tuesday, April 8, with the Best in Payments Award for Technology Implementation by Cards&Payments.

Tim Hortons, Canada’s largest QSR (quick service restaurant) chain, chose to work with Chase Paymentech to start accepting electronic and contactless payments in all their locations. Thus far, the chain had not accepted electronic payments. The company chose MasterCard’s PayPass and hi-speed scalable devices for the initial 2,200 restaurants. For most of its restaurants, the system included two counter-top solutions and one drive-thru system specially manufactured to withstand Canadian weather.

Chase Paymentech provided Tim Hortons with technical support, as well as marketing and implementation support necessary to complete a franchisee enrollment.

The enrollment phase lasted two weeks, during which 92% of the Tim Hortons franchise owners subscribed to the program. This performance exceeded all expectations. Over a period of three months, the Chase Paymentech merchant implementation team coordinated the installation, wiring and training for the 2,200 locations. As a result, Tim Hortons became Canada’s leading acceptor of MasterCard PayPass based on number of locations.

Launched by Cards&Payments, the Best in Payments Awards recognize outstanding achievements in best marketing campaign, new product and technology implementation.